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All products supplied are based upon the general information you provide. AirControl Systems will do their best to ensure the Portable Air Conditioner you purchase will be generally satisfactory in use. However, the customer must recognise that unless full heat gain calculations are carried out by the customer or others that AirControl Systems can not be held responsible for the suitability of the product in terms of cooling performance, temperature requirements, sound levels, venting of the machine or any installation difficulties. We endeavour to provide adequate information and technical specification to help you in your decision to purchase a product. Further advice can obtained by telephoning 01225 752494 or sending an e-mail to sales@portable-ac.co.uk
Ordering
You may order products displayed on this web site by telephoning AirControl Systems or by faxing or posting a purchase order. If you place your order via fax, telephone or mail we will confirm you order via e-mail or post within 2 working days.
If AirControl Systems is unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and refund you any money which you have paid.
You can pay by any Visa or MasterCard credit card or by Switch, Solo or Delta debit card. You may also pay by cheque or money order if you wish.
AirControl Systems will debit money from your account within one working day after it has received your order.
AirControl Systems cannot guarantee delivery times but it aims to deliver within the advised time specified when placing your order.
If the goods are not delivered within the specified delivery time then please contact us by telephone or e-mail.
Delivery
Delivery is generally free of charge on advertised products to anywhere within mainland UK on either a next working day or a 2-3 day delivery unless indicated otherwise. Please Note: An additional charge may apply to deliveries across water or to the Highlands & Islands so please enquire for prices if you live in these areas.
On receipt please inspect the goods carefully for damage and also ensure that the equipment is in proper working order as AirControl Systems is unable to accept responsibility for damage in transit, shortage of delivery, loss of products or malfunctioning equipment unless the customer advises AirControl Systems of such within two working days from the date of delivery. It is advisable to retain all packing for a reasonable period in the event that the goods have to be returned.
When you place your order you must notify AirControl Systems of any special delivery instructions that are required.
Please ensure that adequate facilities are available at the place of delivery in order that the delivery driver can carry out prompt and safe unloading.
Deliveries are made by a driver only and therefore his responsibility is solely to offload at ground level. It is not the drivers responsibility to unpack, setup or position the machine. Prior to receiving your goods you will be notified of a delivery day. Standard delivery is normally any time during a normal working day. However we can provide a timed delivery at additional cost and this can be advised at the time of purchase.
Certain deliveries are made directly by our distributors, this information will be supplied to you at the time of ordering along with the relevant contact details.
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Installation
AirControl Systems is not responsible for the installation of any product..
Availability of Goods
All orders are subject to product availability. If the product you have ordered is not available from stock, you will be contacted by e-mail or telephone and will have the option either to wait until the item is available or to cancel your order.
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Returns
Returning items:
If you wish to return any item(s) for whatever reason within 7 working days of delivery, you may do so providing the item(s) are unused and in their original packaging (not applicable to Business customers). It will be your responsibility to return any item(s) at your cost. It is advisable to ensure that the returned items are fully insured against loss or damage during transportation back to us.
Once the item(s) have been received at AirControl Systems they will be inspected to ensure the item(s) are fit for resale you will be credited in full including any original delivery charge. Please be aware that prior to returning the goods you must advise us in writing either by way of letter, electronic mail or fax. We reserve the right to charge for any damage or missing parts. Before returning any item(s) you must also contact us by telephone on 01225 752494 for instructions on how to return the goods. We will not accepts returns if the packaging is marked or damaged (other than by the courier company). Where packaging has been sealed using clear tape then clear tape must be used to re-seal. The use of any other tape such as brown packaging tape, duct tape etc will render the goods as used and therefore second-hand and a deduction can be made from the amount we owe you.
Faulty Items
If an item is suspected as faulty within the first 28-day period form date of delivery we will pay for defective/damaged returns. Please contact us by telephone, fax or email and we will arrange for the collection. Once the item(s) has been returned to us it will be examined. Should the returned item(s) prove to be without fault then a charge of £20 will be made along with the cost of collection and returning the item(s) to you.
Please Note: The above returns policy regarding unwanted items applies to consumers only and not business to business sales.
Damage in transit, shortage of delivery or loss of products must be reported to AirControl Systems within 3 working days from the date of delivery.
Items are to be returned at your cost unless you can establish to the satisfaction of AirControl Systems the item purchased was damaged or faulty when you received it.
Before returning the machine please contact AirControl Systems on 01225 752494.
The manufacturer may offer free inspection and repair for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturers guarantee period.
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Prices & Payment
All prices are inclusive of VAT at the current rate.
Unless otherwise stated the goods shall not become the property of the buyer until the purchase price of the goods has been paid in full.
All prices and products quoted are subject to alteration or withdrawal from time to time without notice.
All deliveries are to be made within the mainland UK only.
Guarantee and warranties
You must acknowledge that AirControl Systems is not the manufacturer of the Goods. We will however endeavour to transfer to you the benefit of any warranty or guarantee given by the manufacturer or supplier of the goods.
All DeLonghi machines are covered under a 2 warranty. Year 1 is parts & labour with year 2 parts only. DeLonghi or their service agents shall be responsible for honouring this warranty.
All other makes unless stated are covered under a 12 month swap out or refund warranty. In the event of a problem during the warranty period it will be the customers responsibility to return the machine at the customers expense to the manufacturers agent within the UK for repair or seek a repair locally.
Liability
AirControl Systems shall not be liable to the Buyer for any loss or damage, howsoever caused, whether direct or indirect, consequential or otherwise, suffered by the Buyer or a third party.
Copyright
All copyright, design rights and all other intellectual property rights in and to this Web Site and its content belong to AirControl Systems and any use of such rights is solely on the basis of these terms and conditions.
Your statutory rights are not affected.
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